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Click & Collect T&Cs

Collect in Store

We have a Collect in Store service available.

Once your order has been received, we aim to have the order ready for you to collect within a 2 hour period.

Your parcel can only be collected within the Stores opening hours. Please ensure you have your order confirmation email and a form of ID, if you don't have both, you will not be able to collect your order.

Acceptable forms of ID are:
• Cheque Guarantee / Credit / Debit Card
• Bank / Building Society Book
• Valid Passport
• Cheque Book
• Drivers Licence
• Utility Bill

For under 18s:
• National Insurance Card
• Medical Card
• Savings Book

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

You have up to 28 days to collect your parcel from Store. If you fail to pickup your parcel within this period, you will then need to speak to Customer Services for a refund.

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