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Refunds & Exchanges

Refunds & Exchanges

If a refund or exchange is required then please return your item(s) to us in their original packaging along with your receipt within 28 days of the purchase date. Please note that unless the item you are returning is faulty then the cost of returning your item(s) back to us is your responsibility. We would recommend that you use a tracked delivery service as we will not accept responsibility for any items lost in transit. If you have faulty item that you would like to return to us then please contact us for a return postage label.

saintsstore@northamptonsaints.co.uk or 01604 599111.

Purchases may also be exchanged or refunded at the Northampton Saints Rugby Store. All items must be returned in their original packaging along with your receipt and within 28 days of purchase. We reserve the right to refuse a refund or exchange if the goods returned are been deemed to be damaged, worn or tampered with. Please be aware, no refunds, exchanges or credit notes will be issued against items which have been personalised such as replica shirts, unless the goods are faulty. This does not affect your statutory rights.

Jewellery, underwear, hats and socks purchased through the Online Store will only be exchanged or refunded if deemed to be faulty, for hygiene reasons. Please make sure you have ordered the correct item and size at the time of ordering.

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