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Returns Information

Items MUST still have their tags attached and be repackaged inside the original packaging. Please include your original order number e.g NS12345AA.

POSTAL RETURNS

Please post your item back to us at the following address;

Saints Store

cinch Stadium at Franklin’s Gardens

Weedon Road

Northampton

NN5 5BG.

Saints Store cover the postage to dispatch exchanged items, but no postage will be reimbursed for returning items. We reserve the right to refuse a refund or exchange if the goods returned are been deemed to be damaged, worn or tampered with.

EXCHANGES

Please attach a covering letter or a note to your invoice stating which new sizes you need. If no information is provided your return will be refunded. We can only exchange for a different size or for another item matching the price paid. If no receipt is enclosed we can only offer gift voucher codes for current price of product (if the item has been reduced at any time, this new price is the amount offered in gift voucher, unless proof of purchase is provided). If a different item is required, please place a new order. If the size required is out of stock, we will refund the returned item and contact you accordingly.

IN STORE

From 12th April 2021 - 

 

Mondays - CLOSED

Tuesdays - CLOSED

Wednesdays - CLOSED

Thursdays - 12:00 - 17:00

Fridays - 12:00 - 17:00

Saturdays - 10:00 - 15:00

Sundays - CLOSED

 

Please note:

- Please shop online where possible 

- Maximum 10 customers permitted in store at any one time 

- Please shop alone when possible

- Maintain social distancing

- Please wear a mask/suitable face covering

- Changing room remains closed at this time

- Any returns that have exceeded 28 days policy will be allowed until Saturday 24th April 15:00. Returns made after this date that exceed the 28 days policy will not be accepted.

Please be aware, no refunds, exchanges or credit notes will be issued against items which have been personalised such as replica shirts and also for hygiene reasons any of the following items; jewellery, underwear, face masks, hats and socks unless the goods are faulty. Returns of purchases made using gift cards are refunded back onto the same gift card, even if the purchases are made part gift card/part payment, refunds will be issued back to gift cards first. This does not affect your statutory rights.

 

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